MiaRec vs Recordia
MiaRec
miarec.com
Recordia
recordia.netSide by side
| Figure | MiaRec | Recordia |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Call Recording Software | 9.0 (#3) | 6.8 (#19) |
| Spec score · Call Compliance Software | 9.0 (#2) | 6.8 (#5) |
| Headquarters | Silicon Valley | Pozuelo de Alarcón, Madrid, Spain |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Recordia says it offers REST APIs and native connectors for contact center platforms, IP PBX, CRM, BI tools, and corporate channels; it names Salesforce, HubSpot, Microsoft Teams, and Webex. |
| Support | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. | The maker links to a Help Center where users can submit a support request or ticket. |
Plans
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.