Recordia

Spec sheet

Product

Recordia is an enterprise conversational intelligence platform combining compliance call recording, speech analytics, voice biometric authentication, and AI agents.Read 7 Oct 2026 · recordia.net

Intended users

The platform is designed for organizations managing critical communications, including contact centers, banking, insurance, utilities, and telecommunications.Read 7 Oct 2026 · recordia.net

Audience

Recordia says it is designed for organizations with critical communications or high interaction volumes, including banking, insurance, telecom, utilities, contact centers, and BPO.Read 7 Oct 2026 · recordia.net

Integrations

Recordia says it offers REST APIs and native connectors for contact center platforms, IP PBX, CRM, BI tools, and corporate channels; it names Salesforce, HubSpot, Microsoft Teams, and Webex.Read 7 Oct 2026 · recordia.net

Security

The privacy policy says conversation content is encrypted with AES-256 before storage and kept for the period determined by the client or user.Read 7 Oct 2026 · recordia.net

Compliance

Recordia describes its use for communications evidence and cites MiFID II and GDPR among relevant compliance requirements.Read 7 Oct 2026 · recordia.net

Support

The maker links to a Help Center where users can submit a support request or ticket.Read 7 Oct 2026 · support.recordia.net

Headquarters

Pozuelo de Alarcón, Madrid, SpainRead 28 Sep 2026 · recordia.net

Access controls

The maker says recordings, transcripts, and analyses are subject to role-based access controls.Read 7 Oct 2026 · recordia.net

AI agents

AI agents can handle, triage, and resolve calls and chats around the clock, with complex cases escalated to human agents with context.Read 7 Oct 2026 · recordia.net

Analytics

Its speech analytics evaluates 100% of interactions to identify compliance risks, trends, objections, customer friction, and operational improvement opportunities.Read 7 Oct 2026 · recordia.net

Call recording

It records, stores, and retrieves business communications with traceability, security, and control.Read 7 Oct 2026 · recordia.net

Integrity

Recordia says it uses a HASH fingerprint to certify that each interaction remains unaltered end to end.Read 7 Oct 2026 · recordia.net

Microsoft Teams

The Teams solution captures audio, video, screen sharing, and chat, stores them centrally, and supports automated recording announcements and on-demand recording.Read 7 Oct 2026 · recordia.net

Quality audits

It automatically evaluates all team calls, detects script deviations, measures protocol compliance, and can generate personalized training plans.Read 7 Oct 2026 · recordia.net

Recording

The platform records, stores, and retrieves business communications with traceability and control, including for audits and regulatory requirements such as MiFID II.Read 7 Oct 2026 · recordia.net

Retention and storage

Customers can set the custody period and choose the geographical location of secure storage servers.Read 7 Oct 2026 · recordia.net

Speech analytics

It analyzes 100% of interactions to identify compliance risks, trends, objections, customer friction, and operational improvement opportunities.Read 7 Oct 2026 · recordia.net

Voice authentication

Voice biometrics can verify customers without passwords or security questions and help protect against identity theft.Read 7 Oct 2026 · recordia.net

Where Specifiction places it

• Call Compliance Software#5 of 86.8
• Call Recording Software#19 of 256.8