MiaRec vs Teams Voice Recording
MiaRec
miarec.comTeams Voice Recording
teamsvoicerecording.comSide by side
| Figure | MiaRec | Teams Voice Recording |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Call Recording Software | 9.0 (#3) | 6.7 (#20) |
| Security controls | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. | The company states that data moving between the service and the customer’s tenant is encrypted in transit, and access is governed through Microsoft 365 and SharePoint permissions. |
| Transcription | Transcripts are speaker separated, timestamped, searchable, downloadable, and available in multiple languages. | Azure AI Speech-to-Text with speaker diarization produces searchable, speaker-attributed transcripts. |
Plans
Teams Voice Recording
- BusinessPriced on request
- EnterprisePriced on request
- TeamPriced on request
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.
Teams Voice Recording
Teams Voice Recording has no write-up on Specifiction yet; its figures are above.