MicroMain Maintenance vs ServiceChannel
MicroMain Maintenance
micromain.com
ServiceChannel
servicechannel.comSide by side
| Figure | MicroMain Maintenance | ServiceChannel |
|---|---|---|
| Price from | $3.75/mo | $500/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 10 | 4 |
| Spec score · Building Maintenance Software | 8.8 (#2) | 8.0 (#8) |
| Spec score · Facilities Management Software | 8.8 (#5) | 8.1 (#11) |
| Spec score · Equipment Maintenance Software | 8.8 (#5) | 8.1 (#9) |
| Asset management | Users can track unlimited assets, group them and clone existing asset records to create similar equipment records. | The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment. |
| Headquarters | Austin, Texas, United States | Greenville, South Carolina, United States |
| Implementation | MicroMain says its implementation team can help migrate existing CMMS data, including work order history and documents. | ServiceChannel says customers usually go live in 30 to 90 days with hands-on implementation and customer success support. |
| Integrations | MicroMain lists integrations with NetSuite, Microsoft 365, SAP ERP, QuickBooks, MES, GIS, barcode and QR systems, and geotracking systems. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
| Mobile app | Mobile Technician supports offline work, timers, parts scanning, photos, documents, signatures, task filters and one-touch upload. | The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android. |
| Preventive maintenance | Preventive maintenance schedules can be triggered by dates, meter readings, PM tasks or service and asset triggers. | Preventive-maintenance schedules can automatically generate work orders based on asset type and service requirements. |
| Rating on Apple App Store | No numerical rating is shown; Apple says the overall rating was recently reset. | 4.7 out of 5 from 777 ratings |
| Rating on Capterra | 4.1 out of 5 from 23 reviews | 4.5 out of 5 from 157 reviews |
| Rating on G2 | 4.0 out of 5 from 22 reviews | 4.2 out of 5 from 168 reviews |
| Rating on GetApp | 4.1 out of 5 from 23 reviews | 4.5 out of 5 from 157 reviews |
| Rating on Google Play | 2.9 out of 5 from 12 reviews | 4.06 out of 5 from 380 ratings |
| Security | MicroMain says GLOBAL supports configurable user roles and single sign-on. | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. |
| What it does | MicroMain is CMMS/EAM software for work orders, preventive maintenance, assets, labor, inspections, inventory and reporting. | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. |
| Work orders | The system creates, assigns, prioritizes, updates and closes recurring or on-demand work orders across departments and locations. | Work order management is included in all ServiceChannel Platform subscriptions. |
Plans
MicroMain Maintenance
- MicroMain Global technician license$45 a year
- MicroMain GLOBAL technician license$45 a year
- MicroMain CMMS listing plan$89 a month
- MicroMain Global administrator license$99 a year
- MicroMain GLOBAL administrator license$99 a year
- MicroMain implementation Basic$1,074, paid once
- MicroMain implementation Professional$4,395, paid once
- MicroMain implementation Advanced$6,895, paid once
- MicroMain local installationPriced on request
- MicroMain Maintenance local installPrice not published
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
In their own words
MicroMain Maintenance
MicroMain Maintenance is CMMS/EAM software for coordinating maintenance operations, assets, work orders, and parts inventory. It supports recurring and on-demand work orders, including management across departments and locations. Preventive maintenance can be scheduled by time or meter reading, with alerts and work orders generated from those schedules. Users can track an unlimited number of assets and group them. Inventory tools record stock changes as parts are used and flag quantities below a chosen minimum. The GLOBAL mobile technician app supports offline work on iOS and Android. Listed integrations include NetSuite, Microsoft 365, SAP ERP, QuickBooks, MES solutions, GIS products, barcode and QR systems, and geotracking; an API is available as well. Local installation lets customers host their own database and manage access through an intranet. MicroMain describes the software for organizations ranging from small local companies to large multi-site operations. A free trial does not require a credit card. Cloud GLOBAL technician licenses cost $45 a year, billed as one annual invoice; administrator licenses cost $99 a year on the same basis. The local installation is a one-time payment, but no price is stated.
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.