Microsoft Dynamics 365 Sales vs Ozonetel Cloud Contact Center
Microsoft Dynamics 365 Sales
microsoft.comOzonetel Cloud Contact Center
ozonetel.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Ozonetel Cloud Contact Center |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 11 | 2 |
| Spec score · Contact Center Software | 8.7 (#10) | 7.4 (#29) |
| AI features | Yes | Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries. |
| Founded | 1975 | 2007 |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems. |
| Product | Dynamics 365 Sales is a CRM solution that helps sales teams close deals and improve team productivity. | Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Ozonetel Cloud Contact Center
- CA LITEPriced on request
- CLOUDAGENTPriced on request
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Ozonetel Cloud Contact Center
Ozonetel Cloud Contact Center has no write-up on Specifiction yet; its figures are above.