Tech riderRev. 7 Oct 2026
Ozonetel Cloud Contact Center
- 1Runs onAndroid, API, iOS, Web
- 2Costsfree trial
- 3IVRYes
- 4Deploymentcloud
- 5Channel coverageomnichannel
- 6Outbound dialerYes
- 7Call recordingYes
- 8Supervisor toolsYes
8 lines stated Written from the maker's own pages: ozonetel.com
Overview
Ozonetel Cloud Contact Center is ranked #20 of 39 in contact center software on Specifiction. It runs on Android, API, iOS, Web. A free trial is offered.
Ozonetel Cloud Contact Center plans and pricing
All plansCLOUDAGENT Request pricing Free setup and unlimited support on all plans · Advanced IVR · Multi campaigns · Call recordings · CRM integrations · Omnichannel routing · Real-time dashboards ozonetel.com · 7 Oct 2026
CA LITE Request pricing Free setup and unlimited support on all plans · Free DID number · Auto attendant · CRM integration · Click to call · Call reports ozonetel.com · 7 Oct 2026
Compared on contact center software
- Free plan
- Noozonetel.com
- IVR
- Yesozonetel.com
- Deployment
- cloudozonetel.com
- Channel coverage
- omnichannelozonetel.com
- Outbound dialer
- Yesozonetel.com
- Call recording
- Yesozonetel.com
- Supervisor tools
- Yesozonetel.com
Facts
- Product
- Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints.ozonetel.com · 7 Oct 2026
- Omnichannel
- The platform supports customer engagement across voice, email, chat, and social channels while maintaining context and conversational continuity.ozonetel.com · 7 Oct 2026
- AI features
- Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries.ozonetel.com · 7 Oct 2026
- Routing
- The product offers skills-based routing, priority routing, business rules, and automated callbacks.ozonetel.com · 7 Oct 2026
- Reporting
- Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights.ozonetel.com · 7 Oct 2026
- Integrations
- The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems.ozonetel.com · 7 Oct 2026
- Security
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features.ozonetel.com · 7 Oct 2026
- Availability
- The trust page describes a 99.99% uptime SLA and says the SLA varies by region.ozonetel.com · 7 Oct 2026
- Support
- The pricing page says all plans include unlimited support and describes customer support as available 24 x 7.ozonetel.com · 7 Oct 2026
- Use cases
- The company says its platform serves SMBs and large-scale companies, and its listed industries include automotive, insurance, fintech, real estate, and BPO.ozonetel.com · 7 Oct 2026
- Company history
- Ozonetel says it was founded in 2007.ozonetel.com · 7 Oct 2026
Company
- Founded
- 2007ozonetel.com · 28 Sept 2026
Best Ozonetel Cloud Contact Center alternatives
See all 20 All accessCh 01 Webex App Free planAndroidiOS Free to start7.7 All accessCh 02 Comm100 Contact Center Free trialAndroidAPI from $27/mo7.5 All accessCh 03 Daktela Contact Center Free trialAndroidAPI from €12/mo7.5 All accessCh 04 Dialpad Support Free trialAndroidAPI from $8,095/mo7.4 All accessCh 05 Zoom Scheduler WebWindows 7.3 All accessCh 06 Amazon Connect Free trialAndroidAPI 7.2
Where it ranks on Specifiction
- Best Contact Center Software in 2026#20 of 39
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Sources
- ozonetel.com/cloud-contact-center-software/· checked 7 Oct 2026
- ozonetel.com/cti-integrations/· checked 7 Oct 2026
- ozonetel.com/trust/· checked 7 Oct 2026
- ozonetel.com/pricing-asia/· checked 7 Oct 2026
- ozonetel.com/about-us/· checked 7 Oct 2026