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Contact Center Software

Alternatives to Ozonetel Cloud Contact Center

The tools Specifiction weighs against Ozonetel Cloud Contact Center, from its list of contact center software, each with its plans, platforms and spec score.

  1. 01 Amazon Connect

    It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

    Free trial Web · iOS · Android · API
    9.2 Visit Specs
  2. 02 Comm100 Contact Center

    Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.

    From $27/mo Free trial Web · Windows · macOS · iOS
    9.2 Visit Specs
  3. 03 Dialpad Support

    It suits customer support teams that need voice and digital customer interactions, supervision tools, and performance reporting.

    From $8,095/mo Free trial Web · Windows · macOS · iOS
    9.0 Visit Specs
  4. 04 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.0 Visit Specs
  5. 05 Knowlarity Cloud Contact Center

    The service suits businesses that handle inbound or outbound calls and want routing, call monitoring, and CRM connections.

    From ₹1,400/mo Free trial Web · iOS · Android · API
    8.9 Visit Specs
  6. 06 MyOperator

    MyOperator suits businesses that need calling, WhatsApp messaging, and AI agents in a shared communication platform.

    From ₹500/mo Free trial Web · iOS · Android · API
    8.9 Visit Specs
  7. 07 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    8.8 Visit Specs
  8. 08 3CLogic
    Free trial Web · API · Self-hosted
    8.7 Visit Specs
  9. 09 Daktela Contact Center

    Daktela suits customer-service teams that need multiple communication channels, automation and contact-centre tools.

    From €12/mo Free trial Web · Windows · macOS · iOS
    8.7 Visit Specs
  10. 10 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  11. 11 VICIdial

    VICIdial suits contact centers that need inbound and outbound voice alongside email or web chat.

    From $400/mo Free plan Open source Web · Linux · iOS · Android
    8.7 Visit Specs
  12. 12 Avaya Experience Platform

    It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

    From $48/mo Web · API · Self-hosted
    8.6 Visit Specs
  13. 13 Exotel Contact Center

    Exotel suits teams handling customer interactions across voice and digital channels that need inbound and outbound calling.

    From $70/mo Free trial Web · Windows · macOS · Linux
    8.5 Visit Specs
  14. 14 8x8 Contact Center

    The platform suits contact centers that need voice and digital channels, agent assistance, analytics, and workforce planning.

    Web · Windows · macOS · iOS
    8.3 Visit Specs
  15. 15 Twilio Flex
    From $1/mo Free trial Web · API · Self-hosted
    8.2 Visit Specs
  16. 16 Webex App
    Free plan Web · Windows · macOS · iOS
    8.2 Visit Specs
  17. 17 Odigo

    Odigo Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users.

    From €40/mo Free trial Web · iOS · Android · API
    8.1 Visit Specs
  18. 18 RingCentral RingCX

    RingCX suits contact center teams handling voice and digital customer interactions, with tools for agents, supervisors, outbound campaigns, and workforce management.

    From $65/mo Web · Windows · macOS · API
    8.1 Visit Specs
  19. 19 UJET
    From $65/mo Free trial Web · iOS · Android · API
    8.0 Visit Specs
  20. 20 Bright Pattern Contact Center
    Web · Windows · macOS · API
    7.9 Visit Specs
  21. 21 Natterbox
    From $82/mo Web · iOS · Android · Browser extension
    7.9 Visit Specs
  22. 22 Alvaria Cloud

    It suits enterprise contact centers that need multiple communication channels, workforce tools, and reporting.

    Web · API
    7.8 Visit Specs
  23. 23 Convoso
    Web
    7.6 Visit Specs
  24. 24 Exotel Contact Center
    Web · iOS · Android · API
    7.6 Visit Specs
  25. 25 Zoom Contact Center

    Zoom Contact Center suits teams managing customer interactions across voice and digital channels.

    From $69/mo Web · Windows · macOS · iOS
    7.6 Visit Specs
  26. 26 MiContact Center Enterprise
    Web · Windows · iOS · Android
    7.5 Visit Specs
  27. 27 VCC Live
    From $50/mo Web · Windows · Android · API
    7.5 Visit Specs
  28. 28 Enghouse CCaaS

    It is aimed at contact centers needing omnichannel interactions, workforce tools, APIs, and optional add-ons.

    Web · API
    7.4 Visit Specs
  29. 29 Vocalcom Hermes360
    Web · API · Self-hosted
    7.3 Visit Specs
  30. 30 storm CONTACT
    Web · API
    7.2 Visit Specs

Ozonetel Cloud Contact Center, head to head