Ozonetel Cloud Contact Center vs VICIdial
Ozonetel Cloud Contact Center
ozonetel.com
VICIdial
vicidial.comSide by side
| Figure | Ozonetel Cloud Contact Center | VICIdial |
|---|---|---|
| Price from | — | $400/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Contact Center Software | 7.4 (#29) | 8.7 (#11) |
| Integrations | The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Reporting | Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights. | VICIdial provides dozens of real-time and summary reports plus real-time campaign displays. |
| Routing | The product offers skills-based routing, priority routing, business rules, and automated callbacks. | Skills-based ranking, queue prioritization, overflow queues and preserve-place-in-line callbacks are supported. |
| Security | Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
| Support | The pricing page says all plans include unlimited support and describes customer support as available 24 x 7. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
Plans
Ozonetel Cloud Contact Center
- CA LITEPriced on request
- CLOUDAGENTPriced on request
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
Ozonetel Cloud Contact Center
Ozonetel Cloud Contact Center has no write-up on Specifiction yet; its figures are above.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.