Avaya Experience Platform vs Ozonetel Cloud Contact Center
Avaya Experience Platform
avaya.comOzonetel Cloud Contact Center
ozonetel.comSide by side
| Figure | Avaya Experience Platform | Ozonetel Cloud Contact Center |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Contact Center Software | 8.6 (#12) | 7.4 (#29) |
| Availability | The service description specifies a 99.999% availability target for Avaya Infinity cloud service. | The trust page describes a 99.99% uptime SLA and says the SLA varies by region. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The pricing page says all plans include unlimited support and describes customer support as available 24 x 7. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Ozonetel Cloud Contact Center
- CA LITEPriced on request
- CLOUDAGENTPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Ozonetel Cloud Contact Center
Ozonetel Cloud Contact Center has no write-up on Specifiction yet; its figures are above.