Microsoft System Center Service Manager vs SysAid
Microsoft System Center Service Manager
microsoft.com
SysAid
sysaid.comSide by side
| Figure | Microsoft System Center Service Manager | SysAid |
|---|---|---|
| Price from | $1,455/mo | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 2 |
| Spec score · IT Service Catalog Software | 6.3 (#18) | 8.6 (#7) |
| Spec score · IT Problem Management Software | 6.4 (#33) | 8.7 (#10) |
Plans
Microsoft System Center Service Manager
- Standard Edition$1,455 a month
- Datacenter Edition$3,968 a month
In their own words
Microsoft System Center Service Manager
Microsoft System Center Service Manager has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.