MidMetrics vs SecureShieldPay
MidMetrics
midmetrics.com
SecureShieldPay
secureshieldpay.comSide by side
| Figure | MidMetrics | SecureShieldPay |
|---|---|---|
| Price from | — | $239/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Chargeback Management Software | 6.6 (#24) | 7.5 (#12) |
| Analytics | Users can sort chargebacks, alerts, and refunds by fields including BIN, issuing bank, price point, date, and transaction sequence. | Its analytics module ingests dispute data from 50+ processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. |
| Headquarters | Austin, Texas, United States | New York, New York, United States |
| Onboarding | For ISOs, MidMetrics says it helps onboard merchants and train them to use the software, with no programming required. | The homepage says most merchants are fully live within 24–72 hours, including processor connections, evidence templates and team training. |
| Product | MidMetrics combines merchant account analytics, chargeback prevention alerts, and chargeback representment in one platform. | SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in an AI-native chargeback management platform. |
| Representment | DisputeGenius provides pre-filled transaction data, reason-code-matched rebuttal templates, evidence uploads, previews, and win/loss tracking. | AI drafts rebuttal letters and attaches evidence, with a certified specialist reviewing and signing off before filing. |
| Security | The ISO page says customer data is separated into individual databases and protected with encryption in transit and at rest, regular security scans, penetration tests, least-access practices, and employee background checks. | The privacy policy states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging. |
| Support | The site invites prospective customers to book a demo with a chargeback specialist and lists the phone number (833) 643-6387. | Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support. |
Plans
SecureShieldPay
- Starter$299 a month
- Growth$899 a month
- Starter$2,868 a year
- Growth$8,628 a year
- EnterprisePriced on request
In their own words
MidMetrics
MidMetrics has no write-up on Specifiction yet; its figures are above.
SecureShieldPay
SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in a chargeback management platform available through web and API. Its analytics module ingests dispute data from more than 50 processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. AI drafts rebuttal letters and attaches evidence; a certified specialist reviews and signs off before filing. The service coordinates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions. Integrations listed include payment processors, card networks and commerce platforms; CSV or SFTP feeds are available for legacy processors. The company says data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging, and says it maintains SOC 2 Type II and PCI DSS Level 1 controls. Starter costs $299 a month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. Growth costs $899 a month for up to 1,500 disputes and unlimited processors, also with a 12% success fee. A free trial is available; the service does not warrant specific dispute outcomes.