Mint Service Desk vs TOPdesk
Mint Service Desk
mintsd.com
TOPdesk
topdesk.comSide by side
| Figure | Mint Service Desk | TOPdesk |
|---|---|---|
| Price from | $5/mo | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · IT Problem Management Software | 8.1 (#19) | 8.6 (#11) |
| API | The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. |
| Founded | 2011 | 1993 |
| Headquarters | Rzeszów, Poland | Delft, Netherlands |
| Integrations | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Support | Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
| Who it serves | Mint describes use cases for IT support teams and multi-department organizations, and highlights logistics, retail, manufacturing, and public-sector environments. | TOPdesk describes use across IT, Facility Management, and HR service departments. |
Plans
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.