Mitel CX vs MyOperator
Mitel CX
mitel.com
MyOperator
myoperator.comSide by side
| Figure | Mitel CX | MyOperator |
|---|---|---|
| Price from | — | ₹500/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 10 |
| Spec score · Call Center Software | 8.5 (#26) | 9.0 (#7) |
| Analytics | Mitel CX provides real-time dashboards, historical reporting, quality management, and speech analytics. | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. |
| Documentation depth | Documentation includes installation, administration, deployment, digital, reporting, security-hardening, privacy, system-engineering, release-note and HTML-help materials. | The help center contains endpoint references, authentication tables, setup procedures and integration guides, including Zoho CRM. |
| Integrations | Mitel advertises CRM, ERP, front-office and back-office integrations plus workflow integrations. | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. |
| Outbound dialer | Yes | Yes |
| Praise: usability | G2 reviewers praise ease of use, hardware connectivity, mobile forwarding and broad application integration. | Independent reviewers repeatedly describe the interface, dashboard, call history and setup as simple or easy to use. |
| Product | Mitel CX is a customer engagement and contact center platform for connecting voice, digital, and AI-assisted customer conversations. | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. |
| Rating on G2 | 3.8 out of 5 from 3 reviews | 4.1 out of 5 from 71 reviews. |
| Rating on GetApp | 4.2 out of 5 from 5 reviews | 4.2 out of 5 from 69 reviews, with 82% of reviewers recommending it. |
| Security | Mitel CX lists encryption, auditing, policies, and recording encryption with key management among its security and compliance capabilities. | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. |
| Security controls | Listed controls include encryption, auditing, policies, supervisor monitoring and recording key management in higher tiers. | Listed controls include AWS VPC isolation, 128-bit SSL, malware scanning, intrusion detection, annual employee training and responsible disclosure. |
| Support | The subscription page lists 24×7×365 support and software and security updates. | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. |
| System requirements | The engineering guide specifies Windows 10/11 clients, at least 4 GB client memory, two 2 GHz CPU cores and 2 GB free installation storage for a single-use profile. | The dialer requires outbound service enabled, a verified business caller ID, registered SIM/device, microphone/contacts/notification permissions and recording-policy configuration. |
| What it does | Mitel CX is an enterprise contact-center platform combining voice, digital channels, analytics, automation and workforce tools. | MyOperator combines cloud calling, WhatsApp Business API and AI chat/voice agents for customer engagement, sales and support. |
Plans
Mitel CX
- CX ElitePriced on request
- CX Essential DigitalPriced on request
- CX Essential VoicePriced on request
- CX PremierPriced on request
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.