Mitel CX vs Nextiva
Mitel CX
mitel.comNextiva
nextiva.comSide by side
| Figure | Mitel CX | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 8 |
| Spec score · Call Center Software | 8.5 (#26) | 8.9 (#9) |
| Integrations | Mitel advertises CRM, ERP, front-office and back-office integrations plus workflow integrations. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Intended users | Mitel presents CX for enterprises and highlights healthcare, IT and HR help desks, and financial services use cases. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Product | Mitel CX is a customer engagement and contact center platform for connecting voice, digital, and AI-assisted customer conversations. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Rating on Apple App Store | 4.5 out of 5 from 4,800 ratings | 4.2 out of 5 from 7.1K ratings for NextivaONE. |
| Rating on G2 | 3.8 out of 5 from 3 reviews | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 22 reviews | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on GetApp | 4.2 out of 5 from 5 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on TrustRadius | 10 out of 10 from 1 review | 8.5 out of 10 from 397 reviews and ratings. |
| Security | Mitel CX lists encryption, auditing, policies, and recording encryption with key management among its security and compliance capabilities. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | The subscription page lists 24×7×365 support and software and security updates. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | Mitel CX is an enterprise contact-center platform combining voice, digital channels, analytics, automation and workforce tools. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Mitel CX
- CX ElitePriced on request
- CX Essential DigitalPriced on request
- CX Essential VoicePriced on request
- CX PremierPriced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.