Mitel MiVoice Business vs Nextiva
Mitel MiVoice Business
mitel.comNextiva
nextiva.comSide by side
| Figure | Mitel MiVoice Business | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 8 |
| Spec score · Business Phone Systems | 8.0 (#91) | 9.3 (#2) |
| Auto attendant | Yes | Yes |
| Call routing | advanced | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Ottawa, Ontario, Canada | Scottsdale, Arizona, United States |
| Integrations | The product page describes real-time presence across Microsoft Teams and Zoom Workplace, and says Mitel CX integrates natively for omnichannel customer engagement. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | MiVoice Business is a unified communications platform combining telephony, messaging, video conferencing, mobility, and contact center tools. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security | Mitel’s Release 10.5 security guide describes identity, authentication, encryption, access controls, authorization, audit trails, logs, and enterprise security certificates. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | Mitel provides a Document Center, Learning Center, and worldwide technical support for customers, service providers, and partners. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail transcription | Yes | Yes |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Mitel MiVoice Business
Mitel MiVoice Business has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.