Mixdesk vs Zendesk AI Agents
Mixdesk
mixdesk.comZendesk AI Agents
zendesk.comSide by side
| Figure | Mixdesk | Zendesk AI Agents |
|---|---|---|
| Price from | $49/mo | $4.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 6 |
| Spec score · Multilingual Customer Support Software | 8.8 (#5) | 6.0 (#20) |
Plans
Zendesk AI Agents
- Support Team$19 a month
- Support Team$228 a year
- Suite Team$55 a year
- Suite Team$55 a month
- Suite Professional$115 a year
- Suite Professional$115 a month
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.
Zendesk AI Agents
Zendesk AI Agents has no write-up on Specifiction yet; its figures are above.