Mobilus Visual IVR vs Teloz IVR
Mobilus Visual IVR
mobilus.co.jp
Teloz IVR
teloz.comSide by side
| Figure | Mobilus Visual IVR | Teloz IVR |
|---|---|---|
| Price from | — | $7.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 1 | 5 |
| Spec score · IVR Software | 7.7 (#15) | 7.9 (#11) |
| Analytics | Statistics cover scenario page views, referral sources and graphical user journey transitions. | The product page lists analytics on every IVR node. |
| Founded | Mobilus was established in September 2011. | 2005 |
| Headquarters | Shinagawa-ku, Tokyo, Japan | Kowloon, Hong Kong |
| Purpose | Visual IVR displays inquiry channels and routes customers to a suitable support destination based on their needs and call-center conditions. | Teloz IVR routes callers using multi-level voice menus with NLP voice recognition and DTMF input. |
| Security | Mobilus states that it holds ISMS certification (ISO/IEC 27001:2022) and a Privacy Mark; its PCI DSS compliance is scoped to Mobilus Security Suite (Secure Path). | Teloz states it encrypts data in transit with TLS 1.3 and SRTP and data at rest with AES-256. |
Plans
Teloz IVR
- FreeFree
- Starter$7.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
In their own words
Mobilus Visual IVR
Mobilus Visual IVR is a web service that routes customer inquiries to support destinations based on customer needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots, and telephone support. A button or QR code can open the menu, which may also appear as a popup or small window without changing an existing page structure. Teams edit scenario flows in a graphical interface and use drag-and-drop controls to change IVR button destinations. Visual IVR offers simple and HTML/CSS design modes, with up to 50 registered templates. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources, and user journeys, with reporting windows and ranking limits specified by the product page. A voicebot can send an SMS after a call with a link to the Visual IVR menu. Mobilus presents it for improving inquiry routing, self-service, and call-center load. Pricing is available by inquiry.
Teloz IVR
Teloz IVR routes callers through multi-level voice menus using NLP voice recognition and DTMF input. Its visual drag-and-drop flow builder is intended for operations teams creating or changing call flows without code. Nested prompts can branch according to time of day, language, and caller location, and a CRM lookup can inform routing. DTMF can also serve as a fallback to voice recognition. The product lists analytics on each IVR node. Teloz says it encrypts data in transit using TLS 1.3 and SRTP, and data at rest with AES-256. Every plan includes SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs. A 14-day trial includes every feature and does not require a credit card. The free plan includes 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. Paid plans are Starter at $7.99 a month per user, Professional at $15.99 a month per user, and Enterprise at $25.99 a month per user. The service is available on web, iOS, and Android.