Mobilus Visual IVR vs Voicent

Mobilus Visual IVR is a web service that routes customer inquiries to support destinations based on customer needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots, and telephone support. A button or QR code can open the menu, which may also appear as a popup or small window without changing an existing page structure. Teams edit scenario flows in a graphical interface and use drag-and-drop controls to change IVR button destinations. Visual IVR offers simple and HTML/CSS design modes, with up to 50 registered templates. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources, and user journeys, with reporting windows and ranking limits specified by the product page. A voicebot can send an SMS after a call with a link to the Visual IVR menu. Mobilus presents it for improving inquiry routing, self-service, and call-center load. Pricing is available by inquiry.

Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.