Mopinion vs SurveySensum
Mopinion
mopinion.comSurveySensum
surveysensum.comSide by side
| Figure | Mopinion | SurveySensum |
|---|---|---|
| Price from | €279/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Customer Satisfaction Software | 8.7 (#1) | 7.7 (#9) |
| Spec score · Survey Software | 8.6 (#17) | 8.2 (#32) |
| Analytics | The platform uses AI to categorize and summarize qualitative feedback, visualize data and identify trends. | The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers. |
| Response analytics | Yes | Yes |
| API | Mopinion provides webhooks that post feedback data in JSON to a chosen endpoint and an API for custom imports and app connections. | SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows. |
| API access | Yes | Yes |
| Audience | The company presents Mopinion as a solution for digital marketers and teams working on digital customer experience and user feedback. | The About page says the product is suited to CX professionals starting or fixing customer experience programs, including people at growth-stage companies. |
| Custom branding | Yes | Yes |
| Free plan | No | No |
| Headquarters | Rotterdam, Netherlands | 6 Battery Road, #17-06, Singapore 049909 |
| Integrations | The integrations page lists connections including Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom and Microsoft Teams. | The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. |
| Logic branching | Yes | Yes |
| Product | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. | SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research. |
| Security | Mopinion states that it is ISO 27001 certified and stores customer data within the EU by default. | The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups. |
| Support | The pricing page includes dedicated support in all plans and says support staff are ready to help customers meet their feedback goals. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
Mopinion
Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.