Mopinion vs Zonka Feedback
Mopinion
mopinion.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Mopinion | Zonka Feedback |
|---|---|---|
| Price from | €279/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Customer Satisfaction Software | 8.7 (#1) | 8.4 (#5) |
| Spec score · Customer Feedback Software | 8.6 (#9) | 8.4 (#16) |
| Spec score · Survey API Software | 8.8 (#5) | 8.4 (#15) |
| Audience | The company presents Mopinion as a solution for digital marketers and teams working on digital customer experience and user feedback. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Headquarters | Rotterdam, Netherlands | Gurugram, Haryana, India |
| Integrations | The integrations page lists connections including Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom and Microsoft Teams. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Security | Mopinion states that it is ISO 27001 certified and stores customer data within the EU by default. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Mopinion
Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.