Mosaic AI Self-Service vs Re:amaze
Mosaic AI Self-Service
getmosaic.ai
Re:amaze
reamaze.comSide by side
| Figure | Mosaic AI Self-Service | Re:amaze |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 8 |
| Spec score · Customer Self-Service Software | 6.9 (#40) | 8.4 (#12) |
| Audience | Mosaic describes Self-Service as built for technical support teams at highly configurable, multi-product enterprises. | The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. |
| Integrations | Mosaic says it has 100+ connectors, including Salesforce, Zendesk, Confluence, Google Drive, Slack, and Teams, and requires no data migration. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Security | The Trust Center says data is encrypted in transit with TLS 1.2/1.3 and at rest with AES 256-bit encryption, and customer data is not used to train LLMs. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Mosaic AI Self-Service
Mosaic AI Self-Service has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.