Mosaic AI Self-Service vs Zendesk Guide
Mosaic AI Self-Service
getmosaic.ai
Zendesk Guide
zendesk.comSide by side
| Figure | Mosaic AI Self-Service | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 10 |
| Spec score · Customer Self-Service Software | 6.9 (#40) | 8.5 (#10) |
| Audience | Mosaic describes Self-Service as built for technical support teams at highly configurable, multi-product enterprises. | both |
| Integrations | Mosaic says it has 100+ connectors, including Salesforce, Zendesk, Confluence, Google Drive, Slack, and Teams, and requires no data migration. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Mosaic AI Self-Service
Mosaic AI Self-Service has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.