Moveworks vs PolyAI
Moveworks
moveworks.com
PolyAI
poly.aiSide by side
| Figure | Moveworks | PolyAI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Enterprise AI Chatbots Software | 7.6 (#11) | 6.8 (#16) |
| Data use | Moveworks states that customer data is not used to train global generative models. | The homepage says customer data is never used for training without opt-in and is never sold. |
| Founded | 2016 | 2017 |
| Integrations | Listed integrations include Workday, ServiceNow, Salesforce, Slack, Microsoft Teams, Google Drive, and Jira. | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. |
| Security | Moveworks says customer data is encrypted at rest and in transit, and sensitive personal information is masked. | PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. |
Plans
In their own words
Moveworks
Moveworks is an enterprise AI platform combining organisational search with workflow automation across business systems. Its knowledge tools surface answers and articles from a company knowledge base and identify gaps where new content may be needed. The AI Assistant personalises responses using business context and each user’s permissions, while AI agents plan and execute tasks across enterprise systems. Listed integrations include Workday, ServiceNow, Salesforce, Slack, Microsoft Teams, Google Drive and Jira. Employees can access governed AI through chat, web, intranet, portals and mobile, and organisations can extend the assistant through the Conversations API. The platform supports workforces in over 100 languages and is available through Android, iOS, web, an extension and API. Moveworks says data is encrypted in transit and at rest, sensitive personal information is masked, and customer data is not used to train global generative models. AWS regions include the US, EU, Canada, Australia, UK and Japan. Pricing is on request.