moveXM vs Wootric
moveXM
movexm.comWootric
wootric.comSide by side
| Figure | moveXM | Wootric |
|---|---|---|
| Price from | €541.67/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Experience Management Software | 8.2 (#6) | 7.4 (#23) |
| API | A REST API can be used to connect custom applications, with the team supporting tailored integrations. | The Wootric API can access and update end users, responses, and declines. |
| Founded | 1995 | 2014 |
| Headquarters | Frankfurt, Germany | Salt Lake City, Utah, United States |
| Integrations | moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. | The integration page describes connections with Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, Freshdesk, and others. |
| Intended users | Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints. | Wootric describes use by customer success, CX, product, HR, executive, and support teams. |
| Product | moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints. | Wootric provides customer experience management and feedback software to drive retention, engagement, and advocacy. |
| Support | moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions. | The Professional plan includes self-service support, while Growth includes premium support. |
Plans
Wootric
- GrowthPriced on request
- ProfessionalPriced on request
- Voice of the CustomerPriced on request
In their own words
Wootric
Wootric provides customer experience management and feedback software, with surveys for Net Promoter Score, customer satisfaction, and customer effort score. Surveys can be delivered in-app, by email, mobile, SMS, Intercom Messenger, link, or QR code. Feedback themes can be categorized with custom tags or machine learning; scores can route feedback to teams or trigger workflows in CRM and support platforms. Every plan includes unlimited responses from up to 25,000 customers. Professional covers one journey point, one metric, up to five seats, and self-service support. Growth includes three journey points, up to 10 seats, premium support, and advanced survey targeting. Voice of the Customer adds CXInsight, text and sentiment analytics, feedback imports, and custom dashboards and reporting. Integrations include Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, and Freshdesk. Its API can access and update end users, responses, and declines. Wootric was founded in 2014 and is headquartered in Salt Lake City, Utah. It has no free plan; a free trial is available, with no duration specified. Pricing is available by request.