MSP360 RMM vs Xcellerate RMM

MSP360 RMM is a cloud service for MSPs and IT teams managing Windows, macOS, and Linux endpoints. It monitors endpoint performance in real time, including CPU, memory, and available disk space, and can send alerts. From one console, users can manage operating system updates across those systems and updates for third-party applications. Group Action Tasks can install software, run updates, or execute scripts across multiple devices on demand or on a schedule. Browser-based remote access connects to Windows and macOS devices at no additional cost. RMM alerts can create tickets automatically in the built-in ticketing system, included with Community Edition. That edition is available to MSPs serving external clients, supports up to 50 endpoints, and has no time limit; the page says it is not intended for internal IT departments. Community Edition includes documentation and community resources, while the paid plan provides 24/7/365 live technical support. The paid plan costs $1.75 a month per endpoint, billed per endpoint monthly, and a 15-day free trial is offered.

Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.

Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.