MyOperator vs Softdial Contact Center
MyOperator
myoperator.comSoftdial Contact Center
sytel.comSide by side
| Figure | MyOperator | Softdial Contact Center |
|---|---|---|
| Price from | ₹500/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 1 |
| Spec score · Call Center Software | 9.0 (#7) | 8.2 (#42) |
| Company | The company says MyOperator began in 2011 and serves more than 12,000 businesses with over 2 billion conversations powered. | Sytel says it was established in 1994 and is headquartered in Aylesbury, UK. |
| Founded | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. | 1994 |
| Headquarters | The company lists Noida, Uttar Pradesh, India as headquarters. | Aylesbury, United Kingdom |
| Integrations | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. | Sytel lists a Salesforce AppExchange client and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat; it also describes APIs for third-party integrations. |
| Outbound dialer | Yes | Yes |
| Product | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. | Softdial Contact Center is Sytel’s AI-enabled, multichannel contact center software, offered as a managed subscription or as a platform for partners and enterprise users. |
| Security | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. | Sytel says its security framework includes encryption, MFA, tenant isolation, audit logging, and an annual risk review, and that hosted services run on AWS SOC 2 Type II-certified infrastructure. |
| Support | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. | Softdial Cloud is managed and supported by Sytel, with day-to-day expert support stated as 24/7/365. |
| Trial | The pricing FAQ describes a limited-feature trial with a sandbox account for trying WhatsApp campaigns, call routing, or AI agents. | Sytel advertises a free trial for subscribers, but the page does not state its duration. |
Plans
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.
Softdial Contact Center
Softdial Contact Center has no write-up on Specifiction yet; its figures are above.