MyOperator vs Vocalcom Hermes360
MyOperator
myoperator.com
Vocalcom Hermes360
vocalcom.comSide by side
| Figure | MyOperator | Vocalcom Hermes360 |
|---|---|---|
| Price from | ₹500/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 1 |
| Spec score · Call Center Software | 9.0 (#7) | 7.9 (#55) |
| Spec score · Contact Center Software | 8.9 (#6) | 7.3 (#30) |
| Analytics | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. | Supervisors can use customizable real-time dashboards and reports to review contact center performance. |
| Founded | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. | 1995 |
| Headquarters | The company lists Noida, Uttar Pradesh, India as headquarters. | Courbevoie, France |
| Integrations | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Outbound dialer | Yes | Yes |
| Product | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
| Security | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. | The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. |
| Support | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. | Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions. |
Plans
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.
Vocalcom Hermes360
Vocalcom Hermes360 has no write-up on Specifiction yet; its figures are above.