NCH IVM Telephone Answering Attendant vs Ozonetel IVR System
NCH IVM Telephone Answering Attendant
nch.com.auOzonetel IVR System
ozonetel.comSide by side
| Figure | NCH IVM Telephone Answering Attendant | Ozonetel IVR System |
|---|---|---|
| Price from | $2,999/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| Plans published | 6 | 2 |
| Spec score · Interactive Voice Response Software | 7.9 (#8) | 7.5 (#12) |
| Call routing | It can play menus to route incoming calls and redirect calls during or after office hours. | The system supports multi-level menus, after-hours routing, callback options, and skills-based routing. |
| Founded | 1993 | 2007 |
| Purpose | IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses. | Ozonetel IVR System provides customizable auto attendant, self-service, and smart call routing. |
| Support | NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page. | The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding. |
| Trial | NCH offers a free IVM download and says the trial version can be used to try the software before purchase. | Ozonetel promotes a 7-day free trial on its CTI integrations page. |
Plans
NCH IVM Telephone Answering Attendant
- IVM Telephone Attendant Professional monthly plan$2,999 a month
- IVM Telephone Attendant Basic Answering Machine$6,995, paid once
- IVM Telephone Attendant Small Business$9,900, paid once
- IVM Telephone Attendant Small Interactive System$25,900, paid once
- IVM Telephone Attendant Professional$38,500, paid once
- IVM Telephone Attendant Enterprise$89,900, paid once
Ozonetel IVR System
- CA LITEPriced on request
- CLOUDAGENTPriced on request
In their own words
NCH IVM Telephone Answering Attendant
NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses, combining voicemail, call attendant, interactive voice response, and autodial functions. Incoming call menus can route or redirect callers during or after office hours. The product lists support for up to 64 simultaneous telephone lines, along with caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files. Voicemail boxes can forward messages by email or provide internet or remote access, and the software also supports automated outbound calls and messages. IVM connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and offers plugins for ODBC/SQL, internet access, fax-back, and hardware control. It is listed for Linux and Windows, though its system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available, but there is no free plan. Listed purchase options include $6,995 as a one-time purchase for Basic Answering Machine and $89,900, paid once for Enterprise; the Professional monthly plan is $2,999 a month.
Ozonetel IVR System
Ozonetel IVR System is a cloud service for automated attendants, caller self-service, and smart call routing. Its visual builder lets users create and change IVR flows without code. Callers can navigate multi-level menus, use after-hours routing or callbacks, and reach skills-based routing. Speech recognition and natural language processing allow spoken interaction instead of keypad input. The system can run outbound campaigns for satisfaction surveys, feedback collection, and notifications about offers or dues. Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot. An open API library and the option to use an existing SIP trunk are available. Ozonetel says its self-service tools can triple call-handling capacity and enable four-times-faster response times; it also says the platform handles 2.5 billion calls annually. Support includes 24 x 7 live phone assistance, onboarding, and training. Ozonetel states that it is HIPAA compliant and holds ISO 27001:2013 and ISO 20000-1:2018 certifications. Pricing is on request, and a 7-day trial is promoted. The advertised 99.99% uptime SLA varies by region.