Need Navigator vs Primero
Need Navigator
neednavigator.com
Primero
primero.orgSide by side
| Figure | Need Navigator | Primero |
|---|---|---|
| Price from | — | $687.50/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Case Management Software | 8.0 (#42) | 8.8 (#9) |
| Spec score · Social Work Case Management | 7.8 (#5) | 8.5 (#3) |
| Audit trail | Yes | Yes |
| Configuration | The product is configured to each agency’s programs, forms, roles, and vocabulary, and staff can maintain option lists through a searchable Settings hub. | Programme teams can configure forms, roles, lookups, reports, languages, logos, and locations through a self-service interface. |
| Custom case fields | Yes | Yes |
| Deployment | cloud | hybrid |
| Free plan | No | Yes |
| Case intake forms | Yes | Yes |
| Purpose | Need Navigator is case-management software for human-services organizations, including community action agencies, shelters, food banks, and parent education providers. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Reporting dashboards | Yes | Yes |
| Support | After onboarding, support is available from the product builders by phone, email, or Google Spaces during published business hours. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
Need Navigator
- Need Navigator subscriptionPrice not published
- Need Navigator$25 a month
- One-time setup$2,000, paid once
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Need Navigator
Need Navigator has no write-up on Specifiction yet; its figures are above.
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.