Neocase HR Case Management vs Tracker
Neocase HR Case Management
neocasesoftware.comTracker
riverside.netSide by side
| Figure | Neocase HR Case Management | Tracker |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Case Management Software | 7.6 (#80) | 8.9 (#5) |
| Headquarters | La Garenne-Colombes, France; Auburndale, Massachusetts, USA | Atlanta, Georgia |
| Integrations | Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Purpose | Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Support | Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
| Workflow automation | Yes | Yes |
Plans
Neocase HR Case Management
- Neocase HR Case ManagementPriced on request
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Neocase HR Case Management
Neocase HR Case Management brings employee HR inquiries into a system for assignment, handling, and traceability. Its knowledge base offers answers tailored to employee profiles to support self-service, while case tools cover SLAs, OLAs, escalations, alerts, and performance monitoring. AI features include natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can account for employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone; Teams users can also chat with Neo on computer or mobile. The cloud-based service supports Android, iOS, web, and API platforms. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, plus APIs and custom connectors. It lists ISO 27001 and GDPR compliance and regional hosting for EMEA and North American customers. Pricing is modular and varies by employee users and certain feature usage; no public price is listed.
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.