NetSupport Manager vs ScreenMeet Remote Support
NetSupport Manager
netsupportmanager.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | NetSupport Manager | ScreenMeet Remote Support |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Remote desktop software | 8.3 (#50) | 9.1 (#10) |
| Spec score · Remote Support Software | 7.9 (#32) | 8.7 (#10) |
| Spec score · Remote support tools | 7.7 (#35) | 8.8 (#9) |
| Founded | 1989 | 2015 |
| Free plan | No | No |
| Headquarters | Market Deeping, Peterborough, PE6 8NE, United Kingdom | United States |
| Purpose | NetSupport Manager is on-premises remote support software for remotely accessing and managing PCs, servers and users across locations and networks. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Remote control | Technicians can watch, share or control remote screens, keyboards and mice, and view multiple connected screens using real-time thumbnails. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Session recording | Yes | Yes |
| Supported platforms | desktop | desktop,mobile,browser |
| Trial | The free trial lasts 30 days, supports up to 10 PCs, includes all product features, requires no credit card and carries no obligation at the end. | The FAQ states a free 14-day trial without a credit card; ServiceNow documentation separately describes a fully functional 30-day trial. |
Plans
NetSupport Manager
- Perpetual licencePrice not published
- Subscription licencePriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
NetSupport Manager
NetSupport Manager has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.