NetZoom DCIM vs Sunbird dcTrack

NetZoom DCIM manages IT and facility infrastructure across data centers of different sizes. It centrally handles on-premises, edge, virtual, and cloud resources, with inventory, ownership, resource, and asset-lifecycle management. Connectivity coverage includes power and network links, patch panels, fiber, copper, power chains, and inter-site connections. Real-time monitoring spans facility and IT infrastructure, including cloud servers, with alert and alarm escalation rules. An integrated service desk supports knowledgebase self-service, requests, incidents, change and problem requests, and workflow design. Listed integrations include ServiceNow, VMware vSphere, Microsoft Hyper-V, AWS, Google Cloud, Azure, Twilio, and RFID. REST APIs are available through the SDK, alongside entity, workflow, form, and report tools. Enterprise deployment can be on premises, public cloud, managed hosting, or NetZoom-managed SaaS. SaaS includes over 250,000 device models from more than 5,000 manufacturers. Pricing is on request; a free trial or proof of concept is offered.

Sunbird dcTrack is data center infrastructure management software for asset, capacity, and change management. Its planning views show available rack space, power, network ports, and capacity in equipment such as UPSs, CRACs, and circuit panels. Version 9.3.5 adds tracking and modeling for liquid-cooling infrastructure, including coolant distribution units and manifolds. The UniversalConnector G2 supports bidirectional connections with systems such as ServiceNow, Cisco ACI, and Equinix SmartView. The ServiceNow connector in version 9.3.5 also adds circular updates, filtering improvements, and inherited field mappings for child classes. Access controls include granular role-based permissions and audit logs; identity support includes SAML 2.0, LDAP, and Active Directory. dcTrack offers hosted SaaS and on-premises virtual server deployment, with VMware, Hyper-V, Linux KVM, and AWS listed as platform options. Its mobile-friendly HTML5 interface works in mobile browsers without a thick client. The listed subscription is $19.50 a month, billed annually, with an annual upfront commitment and cabinet-based licensing. A free 30-day trial and online demo are available.