Nextiva vs Odigo
Nextiva
nextiva.comOdigo
odigo.comSide by side
| Figure | Nextiva | Odigo |
|---|---|---|
| Price from | $15/mo | €40/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 9 |
| Spec score · Call Center Software | 8.9 (#9) | 8.4 (#32) |
| Spec score · Workforce Engagement Management Software | 8.9 (#3) | 8.2 (#7) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.9 (#4) | 8.1 (#14) |
| Headquarters | Scottsdale, Arizona, United States | Boulogne-Billancourt, France |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Odigo Customer Care is available 24 hours a day, seven days a week, year-round. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
Odigo
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
- Voice & Digital (monthly)€68.99 a month
- Voice & Digital Plus (annual)€75 a month
- Voice & Digital Plus (monthly)€88.99 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Odigo
Odigo is a contact center platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks and video. Its Odigo Essential offer brings voice, email, chat, social networks and SMS into one application, with a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording and supervisor tools, along with conversational and generative AI, sentiment and linguistic analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega; cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. Odigo describes encryption, authentication and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants; the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor and one administrator, plus voice, email, reporting and supervision. Listed annual plans start at €40/user/mo.