Nextiva vs SMS-Magic
Nextiva
nextiva.comSMS-Magic
sms-magic.comSide by side
| Figure | Nextiva | SMS-Magic |
|---|---|---|
| Price from | $15/mo | ₹582/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Business Texting Software | 9.0 (#2) | 7.9 (#13) |
| Headquarters | Scottsdale, Arizona, United States | Pune, India |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | SMS-Magic says it primarily works with Salesforce and Zoho and also integrates with Marketo, Marketing Cloud, and Pardot. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | SMS-Magic is a CRM-based conversational messaging platform for engaging customers and prospects. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The company says it encrypts Subscriber Data in transit and encrypts backups and authentication credentials at rest. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | The company lists customer support by email at [email protected]. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
SMS-Magic
- SMS Automation₹582 a month
- SMS Conversational Messaging₹1,415 a month
- Multi-channel Messaging₹2,660 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.