Nextiva vs Vocalcom Hermes360
Nextiva
nextiva.com
Vocalcom Hermes360
vocalcom.comSide by side
| Figure | Nextiva | Vocalcom Hermes360 |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 1 |
| Spec score · Call Center Software | 8.9 (#9) | 7.9 (#55) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.9 (#4) | 7.3 (#21) |
| Call handling | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. | Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer. |
| Headquarters | Scottsdale, Arizona, United States | Courbevoie, France |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Intended users | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. | Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Vocalcom Hermes360
Vocalcom Hermes360 has no write-up on Specifiction yet; its figures are above.