Nextiva vs Vonage Contact Center
Nextiva
nextiva.comVonage Contact Center
vonage.comSide by side
| Figure | Nextiva | Vonage Contact Center |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 2 |
| Spec score · Call Center Software | 8.9 (#9) | 7.7 (#69) |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | The integrations page lists Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Vonage Contact Center is an AI-powered cloud contact center service designed to improve customer experience and agent productivity. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | Vonage says its compliance certifications are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | The contact center plans page directs prospective customers to request a quote and contact Vonage to discuss a suitable solution. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
Vonage Contact Center
- PriorityPriced on request
- PremiumPriced on request
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Vonage Contact Center
Vonage Contact Center has no write-up on Specifiction yet; its figures are above.