NiCE Customer Journey Analytics vs Quantum Metric
NiCE Customer Journey Analytics
nice.com
Quantum Metric
quantummetric.comSide by side
| Figure | NiCE Customer Journey Analytics | Quantum Metric |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Customer Journey Analytics Software | 7.0 (#30) | 8.3 (#8) |
| Founded | 1986 | 2015 |
| Headquarters | NiCE lists Ra'anana, Israel and Hoboken, New Jersey as headquarters locations. | Monument, Colorado, USA |
| Integrations | NiCE describes Connection Hubs for linking CX systems, data sources, workflows, and third-party apps; the page does not specify which integrations are included with Customer Journey Analytics. | The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. |
| Support | NiCE says all CXone customers receive the CXsuccess Care package with self-service support, global 24/7/365 omnichannel technical support, customer community access, and self-paced learning resources. | Enterprise plans include onboarding, training, and ongoing consultation with customer success experts. |
Plans
Quantum Metric
- EnterprisePrice not published
- Quantum Metric$25,000 a year
- Enterprise custom planPriced on request
- Enterprise plansPriced on request
In their own words
NiCE Customer Journey Analytics
NiCE Customer Journey Analytics has no write-up on Specifiction yet; its figures are above.
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.