NiCE Customer Journey Analytics

Spec sheet

Purpose

Customer Journey Analytics combines multichannel customer data to map touchpoints and provide an end-to-end view of customer journeys.Read 10 Oct 2026 · nice.com

Audience

The product page presents Customer Journey Analytics for brands seeking a consolidated view of customer experience across touchpoints and channels.Read 10 Oct 2026 · nice.com

Integrations

NiCE describes Connection Hubs for linking CX systems, data sources, workflows, and third-party apps; the page does not specify which integrations are included with Customer Journey Analytics.Read 10 Oct 2026 · nice.com

Support

NiCE says all CXone customers receive the CXsuccess Care package with self-service support, global 24/7/365 omnichannel technical support, customer community access, and self-paced learning resources.Read 10 Oct 2026 · nice.com

Headquarters

NiCE lists Ra'anana, Israel and Hoboken, New Jersey as headquarters locations.Read 10 Oct 2026 · nice.com

Founded

1986Read 28 Sep 2026 · nice.com

Company

NiCE says its platforms serve organizations in more than 150 countries and that it has more than 10,000 employees.Read 9 Oct 2026 · nice.com

AI insights

The product brochure says integrated AI surfaces insights to help uncover root causes of problematic journeys.Read 9 Oct 2026 · resources.nice.com

Availability

NiCE says CXone guarantees 99.99% monthly availability, backed by platform redundancy.Read 9 Oct 2026 · nice.com

Channels

The brochure lists calls, web or mobile sessions, email, chat, and store visits as journey interactions the product can analyze.Read 9 Oct 2026 · resources.nice.com

Company history

NiCE was founded in 1986.Read 10 Oct 2026 · resources.nice.com

Data inputs

The product page says Customer Journey Analytics uses existing structured and unstructured data.Read 10 Oct 2026 · nice.com

Experience measurement

NiCE says the product can proactively measure customer experience quality and use AI-powered analytics to predict problematic customer outcomes.Read 10 Oct 2026 · nice.com

Journey analysis

NiCE says the solution tracks and visualizes journey steps, identifies bottlenecks and drop-off points, and analyzes behavior patterns to understand intent and preferences.Read 10 Oct 2026 · nice.com

Journey Excellence Score

The brochure describes a Journey Excellence Score from 0 to 100 that combines sentiment and survey scores with interaction attributes to assess journey experience.Read 9 Oct 2026 · resources.nice.com

Journey mapping

It uses existing structured and unstructured data to automatically map customer touchpoints and provide an end-to-end view of journeys.Read 9 Oct 2026 · nice.com

Pain points

The product is described as identifying cross-channel pain points and reducing customer effort.Read 10 Oct 2026 · nice.com

Predictions

The Journey Excellence Score uses AI and machine learning to predict whether a journey may trigger a complaint or cancellation and identify issues.Read 9 Oct 2026 · resources.nice.com

Pricing availability

NiCE's pricing page lists CXone suite prices, but does not give a Customer Journey Analytics-specific price.Read 10 Oct 2026 · nice.com

Pricing visibility

The opened product page links to a datasheet but does not state a Customer Journey Analytics price; NiCE’s pricing page describes CXone packages and asks buyers to request a quote.Read 9 Oct 2026 · nice.com

Recommended actions

The product FAQ says the solution recommends targeted actions to improve journey outcomes.Read 10 Oct 2026 · nice.com

Scale and audience

NiCE says the analytics can connect and analyze millions of disparate data points and enable less technically savvy business users to use advanced analytics.Read 9 Oct 2026 · resources.nice.com

Security and compliance

NiCE's Trust Center lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among CXone certifications and audits; it does not state product-specific certifications for Customer Journey Analytics.Read 10 Oct 2026 · nice.com

Where Specifiction places it

• Customer Journey Analytics Software#30 of 347.0