NICE NTR-X vs Numonix IXCloud
NICE NTR-X
niceactimize.com
Numonix IXCloud
numonix.ioSide by side
| Figure | NICE NTR-X | Numonix IXCloud |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Call Recording Software | 7.9 (#9) | 8.0 (#7) |
| Company size | LinkedIn lists NICE Actimize as having 501–1,000 employees and 1,593 discoverable employees. | LinkedIn lists Numonix as a privately held telecommunications company with 11–50 employees. |
| Deployment | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. | The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance. |
| Integrations | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. | Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported. |
| Purpose | NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications. | IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms. |
| Security | Actimize’s cloud security policy describes safeguards for confidentiality, integrity, and availability of customer content and says the policy does not apply to trial, beta, evaluation, or free cloud services. | IXCloud lists role-based access controls, two-factor authentication, 256-bit AES encryption, and digital signatures for recording integrity. |
| What it does | NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform. | IXCloud is a cloud repository that captures, stores and analyzes enterprise call and interaction recordings. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
Numonix IXCloud
- BusinessPrice not published
- EnterprisePrice not published
- HybridPrice not published
In their own words
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.
Numonix IXCloud
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.