NICE NTR-X vs PhoneUP5
NICE NTR-X
niceactimize.comPhoneUP5
phoneup5.comSide by side
| Figure | NICE NTR-X | PhoneUP5 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 7.9 (#9) | 7.4 (#13) |
| Deployment | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. | PhoneUP supports on-premise deployment only, with clustered fault tolerance based on Docker Swarm mode. |
| Integrations | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. | The product extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integration with CRM, helpdesk, and leading on-premise and cloud PBX providers. |
| Security | Actimize’s cloud security policy describes safeguards for confidentiality, integrity, and availability of customer content and says the policy does not apply to trial, beta, evaluation, or free cloud services. | The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
In their own words
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.
PhoneUP5
PhoneUP5 records calls and screens for Cisco collaboration and contact-center environments, then consolidates recordings from multiple communication platforms into one archive. Its analytics include transcription, keyword search, call summaries, speech analytics, and meeting summaries. Searches support full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Workforce features cover quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integrations with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can assign roles and control viewing, playing, downloading, and deleting recordings. Deployment is on-premise only, using clustered fault tolerance with Docker Swarm mode. Subscription and permanent licenses are available with pricing on request, plus a 60-day trial.