NICE NTR-X vs Smarsh Call Recording and Analytics
NICE NTR-X
niceactimize.comSmarsh Call Recording and Analytics
smarsh.comSide by side
| Figure | NICE NTR-X | Smarsh Call Recording and Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 7.9 (#9) | 8.0 (#8) |
| Company headquarters | LinkedIn lists headquarters at Hoboken, New Jersey, United States. | LinkedIn lists Portland, Oregon as Smarsh headquarters. |
| Company size | LinkedIn lists NICE Actimize as having 501–1,000 employees and 1,593 discoverable employees. | LinkedIn places Smarsh in the 1,001–5,000 employee range. |
| Deployment | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. | Smarsh describes cloud, hybrid and on-premises deployment options for Teams compliance recording. |
| Integrations | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. | Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral. |
| Purpose | NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications. | Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. |
| Rating on Gartner Peer Insights | 3.9 out of 5 from 6 ratings | 4.6 out of 5 from 142 ratings. |
| Rating on TrustRadius | 10 out of 10 from 11 reviews | 7.5 out of 10 from 2 reviews. |
| Transcription | The Teams transcription feature claims support for more than 40 languages and over 90% accuracy across varied audio and speech patterns. | On-demand transcription and summaries are included in the call-recording capability, while conversation analytics adds automatic multilingual transcription. |
| What it does | NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform. | Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
In their own words
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.