NICE NTR-X vs Verint Interaction Recording
NICE NTR-X
niceactimize.com
Verint Interaction Recording
verint.comSide by side
| Figure | NICE NTR-X | Verint Interaction Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Recording Software | 7.9 (#9) | 7.7 (#10) |
| Company size | LinkedIn lists NICE Actimize as having 501–1,000 employees and 1,593 discoverable employees. | LinkedIn places Verint in the 5,001–10,000 employee range. |
| Deployment | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. | Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. |
| Integrations | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. | The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. |
| Intended users | NICE presents NTR-X for financial institutions that need to monitor and manage regulated employee communications and meet global compliance requirements. | Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance. |
| Omnichannel capture | The product captures communications from Microsoft Teams, Zoom, Cisco, mobile devices and other channels. | The recorder can capture calls, agent screens, and digital conversations from ACDs or third-party sources. |
| Purpose | NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications. | Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience. |
| Search and replay | Users can search recorded calls by keywords, replay them and download transcription output. | The product datasheet says users can search and replay captured interactions and associated digital data across the enterprise. |
| What it does | NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform. | Captures, stores, indexes, searches, and replays voice, screen, video, text, chat, email, social, messaging, and other customer interactions. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
Verint Interaction Recording
- Verint Interaction RecordingPriced on request
In their own words
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.
Verint Interaction Recording
Verint Interaction Recording has no write-up on Specifiction yet; its figures are above.