NIVA vs Radioso
NIVA
getniva.ai
Radioso
radioso.aiSide by side
| Figure | NIVA | Radioso |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Sales Chatbot Software | 8.0 (#16) | 8.3 (#9) |
| Headquarters | Ahmedabad, Gujarat, India | Tallinn, Estonia |
| Human handoff | NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history. | When automation cannot finish a case, Radioso can transfer the conversation to a person with the transcript and actions attached. |
| Integrations | NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems. | The maker's pages describe Slack, an embedded website widget, public chat, REST API, SDK, and MCP server as ways to interact with assistants. |
| Security controls | NIVA states that it uses TLS 1.3 in transit, AES-256 at rest, role-based access control, MFA, continuous monitoring, network segmentation, WAF, and DDoS protection. | Radioso states it uses encryption in transit, access controls, audit logging and least-privilege operations. |
| What it does | NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content. | Radioso is an open-source platform for customer-facing AI agents that answer from organizational knowledge, take actions and qualify leads. |
Plans
NIVA
- FreeFree
- Basic$39 a month
- Standard$119 a month
- EnterprisePriced on request
- Free trialFree
- Essential$39 a month
- Premium$119 a month
- EnterprisePriced on request
Radioso
- Open sourceFree
- Open-source editionFree
- Enterprise EditionPriced on request
- Enterprise EditionPriced on request
- Radioso CloudPriced on request
In their own words
Radioso
Radioso provides open-source AI agents for support tickets, help-center answers and lead qualification. Agents can use policies and help-center content for routine work such as returns and escalations, call tools, trigger webhooks, run multi-step routines and hand difficult conversations to people with context. Answers can cite uploaded documents and knowledge shared across channels. Assistants are reachable through Slack, an embedded website widget, public chat, REST API, SDK and MCP server; in Slack, users can mention @Radioso or send a direct message. Radioso runs in its cloud or on customer-operated infrastructure using the customer’s model keys. The Open source plan costs nothing, includes all product features and supports self-hosting. Radioso says ingested content, conversations and prompts are not used to train its own models. Radioso Cloud uses Google Cloud Platform in an EU region and PostHog EU Cloud for analytics, while configured AI providers may process prompts and retrieved context primarily in the United States. Security measures listed include encryption in transit, access controls, audit logging and least-privilege practices.