NPS Surveys by SalesHub vs SightMill

NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records. The vendor describes it as built inside Salesforce, without a separate integration or API connection. A survey can start when a case closes, an opportunity is won, onboarding finishes, or a custom trigger occurs. Distribution channels include email, in-app, QR code, web, and social. Scores can drive follow-up: detractor results from 0–6 create Priority 1 cases, while promoter results from 9–10 prompt email review requests. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, with automatic respondent locale detection. The vendor says responses, scores, and analytics remain within the Salesforce org, with no third-party servers or data transfer. The app supports Salesforce for iOS and Android and installs as a managed package. CX Lite costs $3,500 a year; CX Pro costs $12,000 a year. A 30-day trial is available through AppExchange without a credit card.

SightMill is an online customer-experience platform for collecting feedback, analysing responses, and directing changes. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made templates include NPS, CSAT, CES, employee NPS, smiley icon, and star-rating surveys. Feedback can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time and relevant responses routed to teams. Email surveys support personalized messages, customer domains and addresses, and one-click feedback. Website surveys can be installed directly or through a WordPress plugin, with display rules and score-based follow-up questions. Integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, plus webhook, REST API, and Zapier options. SightMill offers web and API access, a free 14-day trial with all functionality enabled, and paid plans priced on request. There is no free plan. The provider is SightMill Ltd in London.