NPS Surveys by SalesHub vs SurveySensum
NPS Surveys by SalesHub
npssurveys.comSurveySensum
surveysensum.comSide by side
| Figure | NPS Surveys by SalesHub | SurveySensum |
|---|---|---|
| Price from | $291.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Nps Software | 8.1 (#5) | 7.8 (#8) |
| Analytics | Features include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. | The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers. |
| Support | CX Lite includes standard support with a 24-hour SLA; CX Pro includes priority support with a 4-hour SLA and a dedicated CSM. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
NPS Surveys by SalesHub
- CX Lite$3,500 a year
- CX Pro$12,000 a year
- Enterprise / GovernmentPriced on request
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
NPS Surveys by SalesHub
NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records. The vendor describes it as built inside Salesforce, without a separate integration or API connection. A survey can start when a case closes, an opportunity is won, onboarding finishes, or a custom trigger occurs. Distribution channels include email, in-app, QR code, web, and social. Scores can drive follow-up: detractor results from 0–6 create Priority 1 cases, while promoter results from 9–10 prompt email review requests. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, with automatic respondent locale detection. The vendor says responses, scores, and analytics remain within the Salesforce org, with no third-party servers or data transfer. The app supports Salesforce for iOS and Android and installs as a managed package. CX Lite costs $3,500 a year; CX Pro costs $12,000 a year. A 30-day trial is available through AppExchange without a credit card.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.