nps.today vs SurveySensum
nps.today
nps.todaySurveySensum
surveysensum.comSide by side
| Figure | nps.today | SurveySensum |
|---|---|---|
| Price from | 1,300 DKK/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Nps Software | 8.6 (#1) | 7.8 (#8) |
| API access | The REST API requires a paid subscription with the API module and supports adding respondents, sending surveys and collecting responses. | Yes |
| Headquarters | Copenhagen, Denmark | 6 Battery Road, #17-06, Singapore 049909 |
| Integrations | Listed integrations cover CRM, contact-center, service, ERP, marketing, Microsoft and custom systems, including Dynamics, Salesforce, Dixa, Jira, Power BI, Outlook, Teams, Zapier and SFTP. | The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. |
| Product | nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey. | SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research. |
| Security | The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement. | The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups. |
| Support | The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
nps.today
- Free TrialFree
- Basic€1.50 a month
- Business€3.50 a month
- Enterprise€7 a month
- STARTER1,300 DKK a month
- BASIC2,600 DKK a month
- BUSINESS5,100 DKK a month
- ENTERPRISE12,500 DKK a month
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
nps.today
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.