nps.today vs Userpace
nps.today
nps.todayUserpace
userpace.comSide by side
| Figure | nps.today | Userpace |
|---|---|---|
| Price from | 1,300 DKK/mo | €49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Net Promoter Score Software | 8.5 (#4) | 7.4 (#14) |
| Headquarters | Copenhagen, Denmark | The contact page lists the office as Onvey / Puzl CowOrKing in Sofia, Bulgaria. |
| Integrations | Listed integrations cover CRM, contact-center, service, ERP, marketing, Microsoft and custom systems, including Dynamics, Salesforce, Dixa, Jira, Power BI, Outlook, Teams, Zapier and SFTP. | The pages reviewed document a JavaScript widget and API; they do not name third-party integrations. |
| Product | nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey. | Userpace describes itself as an all-in-one feedback and NPS management platform. |
| Support | The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply. | The contact page says inquiries receive a response within 24–48 hours and lists office hours as Monday through Friday, 9 a.m. to 6 p.m. |
Plans
nps.today
- Free TrialFree
- Basic€1.50 a month
- Business€3.50 a month
- Enterprise€7 a month
- STARTER1,300 DKK a month
- BASIC2,600 DKK a month
- BUSINESS5,100 DKK a month
- ENTERPRISE12,500 DKK a month
In their own words
nps.today
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.