Numonix IXCloud vs Verint Interaction Recording
Numonix IXCloud
numonix.io
Verint Interaction Recording
verint.comSide by side
| Figure | Numonix IXCloud | Verint Interaction Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Call Recording Software | 8.0 (#7) | 7.7 (#10) |
| Company legal name | Microsoft's app certification record identifies the publisher as Numonix LLC. | The company is identified as Verint Systems Inc. |
| Company size | LinkedIn lists Numonix as a privately held telecommunications company with 11–50 employees. | LinkedIn places Verint in the 5,001–10,000 employee range. |
| Deployment | The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance. | Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. |
| Headquarters | Boca Raton, Florida, United States | Melville, New York, USA |
| Integrations | Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported. | The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. |
| Purpose | IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms. | Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience. |
| Security encryption | The product advertises three-layer 256-bit AES encryption and unique per-call key protection in Azure Key Vault. | Verint states that recordings use AES-256 encryption both at rest and in transit. |
| What it does | IXCloud is a cloud repository that captures, stores and analyzes enterprise call and interaction recordings. | Captures, stores, indexes, searches, and replays voice, screen, video, text, chat, email, social, messaging, and other customer interactions. |
Plans
Numonix IXCloud
- BusinessPrice not published
- EnterprisePrice not published
- HybridPrice not published
Verint Interaction Recording
- Verint Interaction RecordingPriced on request
In their own words
Numonix IXCloud
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.
Verint Interaction Recording
Verint Interaction Recording has no write-up on Specifiction yet; its figures are above.