Nutshell vs Pega CRM
Nutshell
nutshell.comPega CRM
pega.comSide by side
| Figure | Nutshell | Pega CRM |
|---|---|---|
| Price from | $1.08/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 15 | 0 |
| Spec score · CRM Software | 9.3 (#11) | 8.1 (#93) |
| AI features | Yes | Yes |
| Compliance | Nutshell states that it completed a SOC 2 Type 1 audit in December 2025. | The Trust Center lists Pega Customer Decision Hub and Pega Sales Automation among products covered by several cloud compliance assessment scopes, including C5 and CSA STAR. |
| Email sync | Yes | Yes |
| Founded | 2009 | 1983 |
| Free trial | Yes | Yes |
| Headquarters | Ann Arbor, Michigan, United States | Pega lists its corporate headquarters in Waltham, Massachusetts. |
| Integrations | Nutshell says it connects with more than 5,000 applications through native, marketplace, Zapier and open-API options. | Pega Customer Service lists integrations including Azure OpenAI, Google Vertex AI, Meta Messenger, Gmail, Twilio, Salesforce Lightning, Amazon Connect, Five9, Cisco, Genesys, and Avaya. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | Yes |
| Sales automation | The product automates repetitive sales tasks so teams can focus on relationships and nurturing pipeline opportunities. | Pega Sales Automation uses AI agents, autonomous workflows, and real-time insights to automate sales tasks and guide sellers. |
| Visual sales pipeline | Yes | Yes |
| Security | Customer data is stored on Amazon Web Services, encrypted at rest and accessed through 256-bit TLS 1.2; billing data is handled by a PCI-compliant provider. | Pega Cloud uses role-based access controls, supports SAML, OAuth, and Active Directory single sign-on, and lists AES 256-bit encryption at rest and TLS 1.2 and 1.3 in transit. |
| Support | Every plan includes free live support, trial data migration assistance and onboarding. | Pega provides a Support Center with product documentation, support resources, security advisories, and ticket submission. |
Plans
Nutshell
- Foundation$13 a month
- Growth$25 a month
- Pro$42 a month
- Business$59 a month
- Enterprise$79 a month
- Email marketing add-on$5 a month
- Foundation$13 a year
- SMS add-on$15 a month
- Engagement add-on$16 a month
- Growth$25 a year
In their own words
Pega CRM
Pega CRM is a customer engagement suite built around Customer Service, Sales Automation, and Customer Decision Hub. It is intended to coordinate engagement across customer journeys while connecting systems and organizational silos. Customer Service uses AI and automation to manage self-service and human support. Sales Automation uses AI agents, autonomous workflows, and real-time insights to automate tasks and guide sellers; listed tools include lead management, opportunity insights, forecasting, workflow automation, and partner relationship management. Customer Decision Hub applies shared strategy, data, and AI across channels to make a decision for each customer at a given moment, including next-best-action capabilities. Supported channels include phone, web and mobile chat, email, web self-service, messaging, SMS, and IVR voice self-service. The web product has pricing on request. An interactive Pega Platform Community Edition trial includes App Studio, Dev Studio, and Prediction Studio. Pega Cloud lists role-based access, SAML, OAuth, and Active Directory single sign-on, plus encryption at rest and in transit. Customer Service Interaction and Back Office Portals are optimized for laptop and desktop browsers, not tablet or mobile browsers.