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Nutshell

nutshell.com

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Spec score 9.3 #11 of 244 in CRM Software

Spec sheet

What it does
Nutshell is a cloud CRM and email-marketing platform for B2B teams that centralizes contacts, communications, leads, pipelines, reporting and sales automation.Read 15 Oct 2026 · crunchbase.com
Free plan
NoRead 20 Sep 2026 · nutshell.com
Paid from
13Read 20 Sep 2026 · nutshell.com
Integrations
Nutshell says it connects with more than 5,000 applications through native, marketplace, Zapier and open-API options.Read 15 Oct 2026 · nutshell.com
Security
Customer data is stored on Amazon Web Services, encrypted at rest and accessed through 256-bit TLS 1.2; billing data is handled by a PCI-compliant provider.Read 15 Oct 2026 · support.nutshell.com
Compliance
Nutshell states that it completed a SOC 2 Type 1 audit in December 2025.Read 15 Oct 2026 · support.nutshell.com
Support
Every plan includes free live support, trial data migration assistance and onboarding.Read 15 Oct 2026 · nutshell.com
Headquarters
Ann Arbor, Michigan, United StatesRead 28 Sep 2026 · nutshell.com
Founded
2009Read 28 Sep 2026 · nutshell.com
AI features
YesRead 20 Sep 2026 · nutshell.com
API availability
The open API is available to customers on every plan.Read 15 Oct 2026 · nutshell.com
API documentation
The developer hub includes guides, API reference material, a quickstart and legacy RPC documentation; API access is available regardless of plan.Read 15 Oct 2026 · developers.nutshell.com
Artificial intelligence
AI features support sales activities and include outcome quotas, summaries, transcription and email assistance.Read 15 Oct 2026 · nutshell.com
Company size
LinkedIn lists Nutshell as a privately held software-development company with 11–50 employees headquartered in Ann Arbor, Michigan.Read 15 Oct 2026 · linkedin.com
Developer APIs
Nutshell provides a primary REST API, indefinitely supported legacy JSON-RPC API, webhooks, Enterprise read-only SQL access and Zapier.Read 15 Oct 2026 · developers.nutshell.com
Email automation
The CRM supports personalized email campaigns and campaign-performance tracking.Read 15 Oct 2026 · nutshell.com
Email sync
YesRead 20 Sep 2026 · nutshell.com
Free trial
YesRead 20 Sep 2026 · nutshell.com
Legal name and founders
Crunchbase identifies the legal name as Nutshell Inc., founders Andy Fowler and Guy Suter, and launch year 2010.Read 15 Oct 2026 · crunchbase.com
License and hosting
Nutshell’s terms grant a limited subscription access license, prohibit reverse engineering and identify the service and documentation as Nutshell intellectual property; the service is SaaS rather than self-hosted.Read 15 Oct 2026 · nutshell.com
Limit: bugs and mobile gaps
GetApp summaries mention occasional freezing, restricted search, mobile features that do not match desktop and slow support in complex cases.Read 15 Oct 2026 · getapp.com
Limit: email and navigation
Gartner reviewers report difficulty tracking email activity, limited email-design controls and a need for quicker account overviews.Read 15 Oct 2026 · gartner.com
Limit: feature depth
Reviewers say the product can feel less full-featured for needs beyond lead tracking and sales workflows.Read 15 Oct 2026 · trustradius.com
Limit: pricing and free tier
GetApp reports that some users consider upgrades costly for essential features and are frustrated that no free tier exists.Read 15 Oct 2026 · getapp.com
Marketing automation
YesRead 20 Sep 2026 · nutshell.com
Meeting scheduler
A built-in scheduler creates meetings and synchronizes them with calendars.Read 15 Oct 2026 · nutshell.com
Messaging
Nutshell supports one-to-one SMS, SMS marketing, web chat, Facebook Messenger and Instagram direct messages.Read 15 Oct 2026 · nutshell.com
Mobile app
YesRead 20 Sep 2026 · nutshell.com
Mobile availability
Nutshell offers free native iPhone and Android apps, while tablets use the responsive browser interface.Read 15 Oct 2026 · nutshell.com
Ownership news
Nutshell announced on July 29, 2026 that it had been acquired by digital-marketing agency WebFX.Read 15 Oct 2026 · nutshell.com
Pipeline management
Users can create custom pipelines and manage deals through multiple views.Read 15 Oct 2026 · nutshell.com
Praise: activity visibility
TrustRadius reviewers highlight searchable records, color-coded activity views and near-real-time activity tracking.Read 15 Oct 2026 · trustradius.com
Praise: usability and support
Independent reviewers repeatedly praise the intuitive interface, easy setup, responsive support, pipeline organization and value for small teams.Read 15 Oct 2026 · capterra.com
Proposals and invoices
Users can create, send, track and obtain signatures for quotes, invoices and contracts in the CRM.Read 15 Oct 2026 · nutshell.com
Prospecting
The prospecting feature searches more than 200 million contacts and adds target customers to the CRM.Read 15 Oct 2026 · nutshell.com
Rating on Apple App Store
3.1 out of 5 from 85 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 625 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 1,455 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.3 out of 5 from 57 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 625 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.6 out of 5 from 207 reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
4.3 out of 5 from 67 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
9.2 out of 10 from 35 reviewsRead 15 Oct 2026 · trustradius.com
Reporting and analytics
Nutshell provides automated reporting and analytics for team-performance insight.Read 15 Oct 2026 · nutshell.com
Sales automation
The product automates repetitive sales tasks so teams can focus on relationships and nurturing pipeline opportunities.Read 15 Oct 2026 · nutshell.com
Visual sales pipeline
YesRead 20 Sep 2026 · nutshell.com
Web forms
Nutshell Forms captures customer information and automatically creates contacts and leads.Read 15 Oct 2026 · nutshell.com

Plans and prices

Foundation $13 a month paid annually 10 AI outcomes · Unlimited contacts · Unlimited storage Read 20 Sep 2026 · nutshell.com
Growth $25 a month paid annually 20 AI outcomes Read 20 Sep 2026 · nutshell.com
Pro $42 a month paid annually 5 custom pipelines · 40 AI outcomes Read 20 Sep 2026 · nutshell.com
Business $59 a month paid annually 10 custom pipelines · 100 AI outcomes Read 20 Sep 2026 · nutshell.com
Enterprise $79 a month paid annually Unlimited pipelines · Unlimited custom fields · 150 AI outcomes Read 20 Sep 2026 · nutshell.com
Email marketing add-on $5 a month per month email marketing campaigns Read 15 Oct 2026 · nutshell.com
Foundation $13 a year per user, per month billed annually 10 AI outcomes · unlimited contacts and storage · 100 open leads Read 15 Oct 2026 · nutshell.com
SMS add-on $15 a month per month targeted text messages and real-time SMS conversations Read 15 Oct 2026 · nutshell.com
Engagement add-on $16 a month per user / month two-way SMS · unified chat, SMS, shared-inbox and social messaging · WhatsApp, Facebook Messenger and Instagram integrations Read 15 Oct 2026 · nutshell.com
Growth $25 a year per user, per month billed annually 20 AI outcomes · activity reports · sales quotas · lead assignment rules Read 15 Oct 2026 · nutshell.com
Prospector add-on $37 a month per month prospecting inside CRM with lead contact information Read 15 Oct 2026 · nutshell.com
Pro $42 a year per user, per month billed annually 40 AI outcomes · 5 custom pipelines · advanced reporting · sales automation Read 15 Oct 2026 · nutshell.com

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